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Quality Standards

Star Ratings and Awards for Accommodation

Visit England

Visit England

 

 

star-ratings are determined by the services and facilities provided for guests, but also by the quality of the welcome, service and hospitality of the staff, the food and the cleanliness.

Having an official star-rating system helps potential guests know what to expect before they arrive.

 

Star Ratings for Accommodation

The AA

The AA

 

 

assesses establishments that offer accommodation to a set of common quality standards. 

Accommodation is assessed under three broad categories: Hotel, Guest Accommodation and Budget Hotel.

 

 
 
 
Visitor Attraction Quality Scheme

VAQAS

The Visitor Attraction Quality Assurance Scheme (VAQAS) is managed by Visit England and, through its network of regional assessors, boasts an incredible reputation for instigating, modifying and shaping change to the customer experience at visitor attractions across England.
 
National Accessible Scheme

NAS

The NAS helps accommodation operators improve and promote their true level of accessibility.

With one in four (27.2%) of the UK population having a long-standing health problem or disability, achieving an NAS rating will open a business' doors to a wider range of potential visitors.

 
Rosette Awards

AA Rosettes

The AA Rosette Schemehas long been established and successfully recognises cooking at different levels nationwide.

AA Rosettes are awarded solely by AA Hotel and Restaurant Inspectors  External influences from hotels, restaurants or other guide are not taken into account when awarding Rosettes.

 
 
Visit England Awards

Awards

Visit England's Gold & Silver Awards are given in recognition of exceptional quality within a property's star rating, or for out performing a star rating. 

Serviced accommodation (hotels and guest accommodation) are eligible to receive either a Gold or Silver award.  Self catering and serviced apartments are able to achieve a Gold award only.

 
Visit England Welcome Scheme

Welcome Schemes

These schemes highlight operators that provide facilities or services to welcome certain groups.

Make the most of your property's potential and stand out as a specialist with any of the following Welcome Schemes: Pets Welcome, Families Welcome, Walkers Welcome and Cyclists Welcome.

 

 
Camping & Caravanning

AA Pennants

Caravan parks and campsites are inspected and rated using a one to five black Pennant rating. This is an assessment of various factors including customer care and hospitality, toilet facilities and park landscaping.
 
 
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